Billing Terms of Service

These Billing Terms of Service ("Terms") govern your use of payment methods and shipping label purchasing through the Navexa platform ("Service"). By adding a payment method and checking the consent box, you ("Customer") agree to be bound by these Terms. These Terms supplement the general Navexa Terms of Service.

1. Authorization to Charge

By adding a payment method (credit card, debit card, or bank account), Customer authorizes Navexa to charge the designated payment method for all fees incurred through the Service, including but not limited to:

• Shipping label postage
• Carrier surcharges and fuel surcharges
• Insurance premiums
• Platform convenience fees

2. Per-Transaction Billing

The Service operates on a per-transaction billing model. There is no recurring subscription fee for shipping label purchases. Charges are initiated at the time of each shipping label purchase. Customer authorizes Navexa to initiate charges for each purchase without requiring additional approval per transaction.

3. Convenience Fees

A convenience fee applies to all transactions based on the payment method used:

• Credit/Debit Card: 3% of the transaction amount
• ACH Bank Transfer: 0.5% of the transaction amount, capped at $5.00 per transaction

Convenience fees are disclosed at the time of purchase and included in the total charge amount.

4. Failed Payment Retry

If a charge to Customer's payment method fails, Navexa may retry the charge on the same payment method. If multiple payment methods are on file, Navexa may attempt to charge an alternate payment method. Customer will be notified of failed payments via the Navexa dashboard and may resolve outstanding balances from the Billing section.

5. Carrier Costs and Postage

Shipping labels represent postage purchased from third-party carriers including but not limited to USPS, UPS, FedEx, and DHL. Postage costs are determined by the carrier and are non-refundable once a label has been used or scanned by the carrier.

Unused labels may be voided within the carrier's void window, which is typically 14 to 30 days depending on the carrier. Void eligibility is subject to the carrier's refund policy and is not guaranteed by Navexa.

6. Carrier Terms Pass-Through

Navexa acts as a reseller of carrier postage and does not directly provide shipping services. Customer's use of shipping labels is subject to the terms, conditions, and service agreements of the applicable carrier. Navexa does not control and is not responsible for carrier service levels, delivery timeframes, package handling, or claims processes.

7. Liability Limitation

Navexa's total liability for any individual shipping label transaction is limited to the postage amount paid for that label. Navexa is not liable for carrier delays, lost or damaged packages, carrier service failures, or any indirect, incidental, or consequential damages arising from the use of shipping labels purchased through the Service.

For claims related to lost or damaged shipments, Customer must file claims directly with the applicable carrier through the carrier's claims process. If shipping insurance was purchased through Navexa, the insurance claim process will be governed by the terms of the insurance provider.

8. Refund Policy

Label refunds are subject to the applicable carrier's refund policy. Approved refunds are credited to the original payment method used for the transaction. Carrier-approved refunds typically take 7 to 15 business days to process.

Convenience fees charged on refunded labels are non-refundable.

9. Account Suspension

Navexa reserves the right to suspend shipping label purchasing for any account with outstanding failed payments, chargebacks, or payment disputes. Purchasing will be restored once the outstanding balance is resolved.

10. Modifications to Terms

Navexa may update these Terms at any time. Updated Terms will be posted at this URL with a revised effective date. Continued use of the payment method after notification of changes constitutes acceptance. For material changes, Customer will be required to re-consent before making additional purchases.

11. Contact

For billing questions or disputes, please contact us: