Question 1

How do I sign up?

Accepted Answer

Signing up for Navexa is quick and easy. Simply click the "Get Started Free" button, enter your email address, and follow the guided setup wizard. You can connect your first store in under 5 minutes and start processing orders right away.

Question 2

How long does setup take?

Accepted Answer

Most merchants complete their initial setup in under 15 minutes. This includes connecting your e-commerce store, setting up your shipping preferences, and configuring your first carrier accounts. Our step-by-step wizard guides you through every step.

Question 3

Do I need technical knowledge?

Accepted Answer

Not at all! Navexa is designed for merchants of all technical levels. Our one-click integrations handle the complex stuff automatically. If you can manage your online store, you can use Navexa. Plus, our support team is always available to help if you get stuck.

Question 4

Which carriers are supported?

Accepted Answer

Navexa supports all major carriers including USPS, UPS, FedEx, DHL, and regional carriers. We continuously add new carrier integrations based on merchant demand. You can connect multiple carrier accounts and let our rate shopping find the best option for each shipment.

Question 5

How does rate shopping work?

Accepted Answer

When you create a shipment, Navexa automatically queries all your connected carriers to find the best rates based on your preferences. You can optimize for price, delivery speed, or a balance of both. Our system also considers package dimensions to suggest the optimal box size, potentially saving you even more.

Question 6

Can I print multiple labels at once?

Accepted Answer

Yes! Navexa supports batch printing for high-volume operations. Select multiple orders, apply rate shopping to all of them at once, and print all labels in a single batch. This is perfect for merchants processing dozens or hundreds of orders daily.

Question 7

Is Navexa really free?

Accepted Answer

Yes! The Navexa platform itself is completely free to use. There are no monthly subscription fees, no per-order fees, and no hidden costs. You only pay for the actual shipping labels you purchase, at the same discounted rates we negotiate with carriers.

Question 8

Why do you need my billing info?

Accepted Answer

We need your billing information to charge for the shipping labels you purchase through Navexa. When you buy a label, the carrier charges us, and we pass that cost directly to you at our discounted rate. Your payment info is securely stored with our PCI-compliant payment processor.

Question 9

How are shipping labels charged?

Accepted Answer

Shipping labels are charged per-label at the time of purchase. You can pay with credit card, debit card, or set up an account balance for faster checkout. We provide detailed invoices and reports so you can track exactly where your shipping spend goes.

Question 10

How do I connect Shopify?

Accepted Answer

Connecting Shopify takes just a few clicks. From your Navexa dashboard, go to Integrations, click "Connect Shopify," and authorize the app in your Shopify admin. Orders will start syncing automatically within seconds. No coding or technical setup required.

Question 11

What data syncs automatically?

Accepted Answer

Navexa syncs orders, customer shipping addresses, product details, and inventory levels in real-time. When you ship an order through Navexa, tracking information is automatically pushed back to your store and your customer is notified. Everything stays in sync.

Question 12

What other platforms are coming?

Accepted Answer

We are actively building integrations for WooCommerce, BigCommerce, Amazon Seller Central, Etsy, and eBay. Join our waitlist to be notified when your platform is ready. Have a specific platform request? Let us know and we will prioritize based on demand.

Question 13

How does forecasting work?

Accepted Answer

Navexa analyzes your historical sales data, seasonal trends, and growth patterns to predict future demand for each product. Our algorithms learn from your specific business patterns. You will see projected stock levels and recommended reorder points.

Question 14

What's a stockout alert?

Accepted Answer

A stockout alert notifies you when a product is predicted to run out of stock before your next shipment can arrive. We factor in your supplier lead times to give you advance warning, typically 2-4 weeks before a potential stockout, so you have time to reorder.

Question 15

How accurate are predictions?

Accepted Answer

Our forecasting accuracy improves as we learn your business patterns. The system accounts for seasonality, promotions, and trends. You can also manually adjust forecasts if you have insider knowledge about upcoming changes.

Frequently Asked Questions

Getting Started

Shipping & Labels

Billing & Payments

Integrations

Inventory Forecasting

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