Question 1

What is Navexa?

Accepted Answer

Navexa builds three products for commerce operators: Navexa Fulfillment (shipping, inventory, and forecasting), Navexa Sales (B2B wholesale CRM with invoicing and payments), and Navexa Tax (nicotine excise and PACT Act compliance, in early access). Each stands on its own; together they cover the order from first call to filed return.

Question 2

Do I need all three products?

Accepted Answer

No. Each product works independently. Start with the one that solves your current problem and add others if they become useful.

Question 3

How do I get help?

Accepted Answer

Email support@navexa.co or use the contact form. Pick the product you are asking about and we route it to the right person.

Question 4

Which carriers are supported?

Accepted Answer

USPS, UPS, FedEx, and DHL for parcel, plus freight for larger-than-parcel shipments. Rate shopping queries them per shipment and picks by price, speed, or a balance of both.

Question 5

Is the platform really free?

Accepted Answer

There is no subscription. You pay per label at the time of purchase, and a convenience fee applies to label transactions as described in the billing terms.

Question 6

How does forecasting work?

Accepted Answer

Navexa analyzes your sales history and trends to project stock levels and recommend reorder points, factoring in supplier lead times. Forecasts convert to purchase orders in one click.

Question 7

How do I connect my store?

Accepted Answer

Shopify connects in a few clicks from the dashboard; Medusa has a dedicated plugin. Orders, addresses, products, and inventory sync automatically, and tracking pushes back to your store.

Question 8

What does Navexa Sales replace?

Accepted Answer

A CRM, an invoicing tool, a payment portal, and a dialer. Pipeline, quotes, invoices, card and ACH payments, commissions, and calls live in one system on one customer record.

Question 9

How do customers pay?

Accepted Answer

By card or ACH from a tokenized pay-by-link page — no portal login. Payment methods can be saved for repeat orders.

Question 10

Does it work with my store?

Accepted Answer

Shopify products, inventory, customers, and orders sync both ways; invoices can push to Shopify for fulfillment. Medusa is supported as an alternative.

Question 11

How do I start?

Accepted Answer

Book a walkthrough from the contact page and we run it on your own catalog.

Question 12

Who is Navexa Tax for?

Accepted Answer

Nicotine, vape, and nicotine-pouch sellers and distributors who need excise calculated correctly across state, county, and city levies — and PACT Act reports filed monthly.

Question 13

Is it available now?

Accepted Answer

It is in early access. Request access on the Tax page, tell us your stack, and we onboard you as coverage for your states lands.

Question 14

What does it cost?

Accepted Answer

Pricing is set with early-access customers. No charge during early access.

Questions, answered.